Refund policy

Return & Refund Policy

Each House Noctiran item is created especially for you when your order is placed. Because our products are made to order, we generally cannot accept returns or exchanges for change of mind, ordering the wrong item, or other buyer-remorse reasons.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photos showing the problem and the item received.

Once the issue has been reviewed, we will work with you to provide an appropriate resolution, which may include a replacement or refund when applicable.

Please do not send an item back unless we have specifically instructed you to do so.

Order Changes & Cancellations

Because orders may enter production shortly after they are placed, changes and cancellations are not guaranteed. If you need to change or cancel an order, contact us as soon as possible.

Once an order has entered production, we are generally unable to cancel it or make changes to the product, design, size, or other order details.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your address, contact us as soon as possible. Once an order has entered production or shipped, we may be unable to change the address.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Questions or Problems With Your Order

If something isn't right, please contact House Noctiran through our Contact page. Include your order number whenever possible so we can help you more quickly.

For those who wander. For those who remain.