Shipping policy
Shipping Policy
Many House Noctiran products are made to order. This means your artifact begins its journey only after your order has been placed.
Processing & Production
Because many of our physical products are produced specifically for each order, they require production time before shipping.
Production times vary depending on the product and production partner. Estimated delivery information shown at checkout or provided after purchase is an estimate and is not a guaranteed delivery date.
Once your order ships, tracking information will be provided when tracking is available for the selected shipping method.
Shipping Rates
Shipping charges are calculated and displayed at checkout before payment is completed. Rates may vary depending on the products ordered, shipping destination, fulfillment location, and selected shipping method.
Multiple Packages
House Noctiran works with multiple production partners. If your order contains more than one item, those items may be produced at different facilities and shipped separately.
As a result, you may receive multiple packages or tracking numbers for a single order, and items from the same order may arrive on different days. This does not necessarily mean that part of your order is missing.
Delivery Times
Delivery estimates include factors outside our direct control and may be affected by carrier delays, severe weather, holidays, customs processing, or other circumstances.
Please allow the estimated delivery period provided for your order before contacting us regarding a delayed shipment.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you discover an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to help if the order has not yet entered production or shipped, but address changes cannot be guaranteed.
House Noctiran is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, or you believe your shipment has been lost, please contact us through our Contact page with your order number and details about the issue. Photos may be requested for damaged, defective, or incorrect products.
We will review the issue and work with you toward an appropriate resolution when applicable.
International Shipping
Shipping availability varies by product and destination. If shipping is available to your location, the available shipping options and applicable charges will be shown at checkout.
International customers may be responsible for customs duties, import taxes, or other fees imposed by their country or local authorities. These charges are not controlled by House Noctiran and, when applicable, are the customer's responsibility.
Questions About Shipping
If you have questions about an order or shipment, please contact House Noctiran through our Contact page and include your order number whenever possible.
For those who wander. For those who remain.